Frequently asked questions
FAQs
What is your Return Policy?
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Products can be returned for any reason within 14 days of the initial purchase.
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Faulty goods, or goods damaged before receipt by the customer, can be returned within 30 days of the initial purchase.
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Any return postage costs will be paid by the customer for unwanted items.
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Single cards must be returned in the same condition as sent out.
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Sealed product and accessories must be returned in their original packaging, undamaged and unopened.
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Pokemon TCG Code Cards, and similar items with a printed, single-use, redeemable code, are not eligible for returns.
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Products not returned in this condition will be refunded at 50% of the sale value. This does not apply to items being returned due to manufacturing faults or items received by the customer already damaged.
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Please contact us if you need to arrange a return.
Do you offer free shipping?
Free Shipping Offers
Orders Over £20 - Free Economy Delivery within the UK. Non-Tracked.
Orders Over £30 - Free Tracked 48 Delivery within the UK.
Orders Over £90 - Free Tracked 24 Delivery within the UK.
Orders Over £150 - UK Mainland - Free Express Delivery. Tracked.
Orders Over £120 - UK non-Mainland - Orders for £120 or more of goods placed to non-Mainland UK addresses will be eligible for free or discounted Special Delivery or Courier delivery, depending on the weight of the order. Please check the shipping calculator on the Shopping Basket page for the exact costs of both delivery methods for your order. Tracked.
Please note that all shipping offers only apply to orders placed for delivery within the United Kingdom. Please be sure to select the appropriate free shipping option when placing a qualifying order.
What are the payment options?
All major debit and credit cards accepted.
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